FAQ's

About Ravenesque Soaps - t/a Mariah's Soap and Bathcare Products

All products are safe for vegans and vegetarians.

I am fully certified under the EU regulations!

Points System

We welcome a points system, where customers can gain points for their spending on the Ravenesque Soaps website.

For every £1 you spend you will get 1 point back (not including postage and packaging). Each point equates to 1p. To take benefit of your points these must be used within 90 days on a new order.

Payment

We accept credit and debit cards through Paypal's secure server facility. You do not need to have a registered account with Paypal to use this payment method. We also accept payment through Nochex, which can also be selected at checkout. You do not need an account at Nochex to use this service. All items must be paid for upfront before processing will be commenced.

Delivery

Please allow up to 14 days for delivery from receipt of payment. All our soaps are made fresh to order. If there will be a delay due to the size of the order, we shall email or telephone and let the customer know.

We also offer a courier option at £16.00 which will be more suitable for those larger orders.

UK Postage Rates

Up to £15.00 : £4.50
£15.01 to £30.00 : £6.95
£30.01 to £45.00 : £7.50
£45.01 to £60.00 : £8.95
£60.01 to £75.00 : £10.00
£75.01 to £100.00 : £12.50
over £100 : £14.00

International Postage Rates

We welcome international orders but please contact us to order. Thank you.

Bulk Orders

Please be aware when buying bulk of a particular item/scent/colour that due to the nature of our items being made individually there may be slight variations (even with the same batch number). This is unavoidable as sometimes even the slightest drop difference of colour can have a dramatic strength difference on the final shade. This, coupled with scents having their own discolouring effects can cause problems when trying to get exact colour matches. If this is an issue, please discuss with us beforehand to see if this is avoidable.

Returns Policy

Due to the nature of the purchase of the majority of items from our Website, 'made to order soaps' or 'custom made soaps' together with the expense of postage/packaging/shipping it is not feasible for Ravenesque Soaps to offer a returns policy, unless we have made an error with your order.

We are a small business of custom made soaps. Our pricing does not reflect the 150% - 200% mark-ups some retailers charge that make for no questions asked, easy returns. Please consider all your purchases carefully. The majority of products we sell are made to order and do not exist until you 'contract with us' to have them made.

If you believe a return is your only solution, we do not refund for the shipping charges both ways. We will also impose a restocking charge. Our restocking charge is 50% of the original purchase price. The restocking charge is merely to cover our costs to enable us to sell your returned items to someone else. After thoughtful consideration we have chosen this policy rather than higher prices for everyone. Returns policies do not apply to made-to-order or custom made items. Ravenesque Soaps are not liable for any damage/breakages to the soaps after the packages have been opened.

Upon your agreement of our return charges we will authorise the return of the merchandise. Ravenesque Soaps will issue shipping instructions which must be used with such returns. Goods must be in "as new" condition with no evidence of use or damage and show no signs of having even been opened. We expect that returned merchandise will be packed in the same manner as it was received by you. If upon inspection the returned product is freight damaged because of careless packing on your part your refund may be delayed or adjusted. The shipping charge both ways are not refundable or are they available for credit. Any returns that are agreed upon must be returned within 28 days of receipt.

Monthly Free Prize Draw Terms and Conditions

No purchase necessary.

By subscribing to our newsletter, one lucky winner will receive a £5 voucher to spend at Ravenesque Soaps - Mariah's Soap and Bath Products! Sign up by clicking here, create an account and select to receive our newsletter! Easy!

All newsletter subscribers to Ravenesque Soaps and Bathcare Products will be entered into the monthly free prize draw.

Entrants must be aged 18 years or over and resident in England, Ireland, Scotland or Wales.

The closing date for entries into each draw is 28th day of each month.

The winner will receive a £5 voucher to use at www.Ravenesquesoaps.co.uk, where the minimum you must spend will be £5. There is no cash alternative.

Vouchers will expire if not used within 6 months of winning.

The monthly winner will be notified via the email address that they have supplied to us, within 2 days of the draw.

The monthly winner will receive their voucher no more than 6 weeks after the draw has been held.

Privacy Policy

We are committed to protecting your personal information and will keep the information you entrust by keeping it safely and securely.

Why we collect information

Ravenesque Soaps - Mariah's Bath Products collects information from you for two reasons:

To process your order, we collect your name, email address, postal address and telephone number.

To make your visit more rewarding and useful, we may monitor customer patterns and your use of the store via cookies. Please see the information below on cookies.

Cookies

There are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not in themselves recognise the individual user but will recognise the computer you are using so that we know when you are returning to the shop. Most browsers will automatically accept cookies, but you can change the settings on your browser to prevent this happening.

Disclosing information to others

Ravenesque Soaps - Mariah's Bath Products will never sell or share your personal information with third parties unless it is required to fulfil your order or to fulfil another function which you have consented to.

Accuracy and access to Personal Information

You can check that the information which we are holding is accurate by accessing your account online if you are registered (click on ‘My Account’ near the top of the screen, enter your email address and password to log on and view your details) or emailing us at Sales@Ravenesquesoaps.co.uk. Also, even if you have consented to receive our newsletter from us you can request that we do not contact you with further information by e-mailing us at any time at Sales@Ravenesquesoaps.co.uk

 
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